TL;DR: Cloudsmith is hiring a proactive Operations Support Technician to provide hands-on technical and logistical support at our HQ in Belfast.

• Technical: You’ll manage the full lifecycle of laptops and tech equipment, resolve hardware and network issues, maintain inventories, create user guides for internal tools and coordinate with vendors and facilities to keep operations running smoothly.

• People: The role involves welcoming new team members to the company, effectively onboarding them in a welcoming manner and assisting them with any concerns or needs to be successful in their roles.

• BizOps: Understanding the roles within the wider operations section of the company to provide support, eg working with HR around logistical plans around onboarding/offboarding, working with internal and external stakeholders for company event setups from a technical, logistical and operational pov.

Ideal candidates are tech-savvy, organized problem-solvers with experience in Mac and Google Workspace environments, strong communication skills, and a passion for helping others. This position offers the chance to grow within a fast-scaling SaaS company, collaborating across Finance, HR, IT and Operations while learning the inner workings of a startup “rocketship.”

About Cloudsmith

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery.

We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale.

Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story.

The Role

We are hiring an Operations Support Technician to join our Operations team. The role itself is based on-site supporting a distributed and predominantly remote workforce, as well as local teams who operate from Cloudsmith HQ.

You’ll be one of the first in-person point of contact for new Cloudsmithers to onboard them, make them feel welcomed and comfortable in their new workplace. Bringing positive vibes, offer smooth helpful tips and be on-hand to answer any questions as they embark on their new career with us.

You will be present when someone needs help with their on-site workspace, when equipment needs to be diagnosed or fixed, or when we need to prepare a space technically for a company gathering. You will work closely with other teams, especially IT Ops, while focusing on business and people enablement with technology.

You’ll form part of a wider business operations team to provide support to all Cloudsmithers when on site. Sharing responsibilities to support a world-class software company with a world-class business operations.

Note: You must have the right to work without sponsorship and reside in Northern Ireland within a commutable distance to our Belfast HQ.

All offers of employment are subject to the satisfactory completion of background checks, which are required for every role at Cloudsmith.

Key Responsibilities

As an Operations Support Technician at Cloudsmith, you will:

• Provide first-line technical support at Cloudsmith HQ for the life cycle of laptops and other technology-related equipment, including handovers, and collections.

• Resolve on-site hardware issues such as faults for displays, cameras, phones, printers, and networks.

• Coordinate with facilities and vendors to resolve infrastructure issues, including network outages, maintenance schedules, and access control.

• Work with Cloudsmith’s warehousing and procurement partners to track, receive, ship, and store hardware, accessories, and other equipment.

• Maintain accurate inventory records, ensuring spare stock is available and stored adequately for operational needs (cables, docks, peripherals) and manage shipments from HQ as required.

• Support onboarding and offboarding workflows that involve workspace logistics or physical setups.

• Prepare and manage AV, power, and internet access for company offsites and team events.

• Assist staff with using procurement portals and self-service tools to request approved equipment.

• Create and maintain guides, manuals, and short videos to help staff understand how to use workplace tools or resolve common issues, including standard diagnostics or frequently asked questions.

• In collaboration with the Operations team, participate in regular cost reviews of equipment vendors and recommend adjustments for budget alignment.

• Escalate identity, access, or corporate systems issues to the IT Ops team.

• Be flexible and willing to cover other operational roles as required, such as supporting IT Ops with general IT related asks, and Operations-specific responsibilities at HQ such as opening/securing the Cloudsmith HQ.

What We’re Looking For

For signs that you’re a good fit, you will be:

• Confident, personable and clear communicator who enjoys helping others and can document repeatable processes so feed into IT/Operations SOPs.

• Hands-on experience working with tech like Mac laptops, AV equipment, displays, and networking gear.

• Comfortable troubleshooting hardware and connectivity issues.

• Experienced in supporting collaboration tools such as Slack, and detailed knowledge within Google workspace and Apple devices.

• Highly organised and methodical in maintaining inventories and tracking hardware.

• Proactive, practical, and able to take ownership of tasks and follow through.

• Able to lift, move, and set up equipment or prepare rooms for meetings and events.

• Based near Belfast and available to be on-site at HQ, plus essential attendance quarterly at company offsites in a wider operations supporting role.

• Someone who is passionate about being involved in an exciting Northern Irish home-grown and globally distributed company with fierce growth plans; and working with Finance, HR, business operations to understand what’s under the bonnet.

This is a role for someone looking to grow and learn. You should be willing to get involved in the scrapiness and find ways to improve for the greater good. It’s an opportunity to understand the inner workings of a start up Saas business, learn the journey to (and be a shareholder in) building a rocketship company.

This Role is Not

Although you may be asked to lend a hand, your role is not:

• A systems administrator or software/systems engineer position (we have an IT team and many Engineers!).

• Responsible for software provisioning, or IT policies (you will however have a voice).

• A software or tooling owner for IT systems (though you will support their use).

• For someone looking a standard 9-5 job answering IT tickets - this job is so much more. We want passion, drive, willingness to learn, to take ownership of challenges and push boundaries to deliver real impact.

• Home based. This role offers a ton of flexibility, however on-site presence is required as standard.

Working With Others

When working at Cloudsmith, you will:

• Be part of the Operations team, working closely with Operations Support Coordinator and reporting to the Chief of Staff. The wider business operations function also includes HR, Recruitment and Finance. We work together from HQ on a weekly basis.

• Collaborate with IT Ops for systems-level issues or compliance requirements.

• Work closely with external vendors for company events and HQ technical logistics.

• Use shared team channels on Slack to triage and route requests (e.g., “Ask Ops” vs “Ask IT”).

• You’ll be front-line support to a 130+ strong workforce with varying levels of asks or needs; you’ll need to be patient, friendly, approachable, methodical and communicative.

Why This Role Matters

Cloudsmith is scaling fast, but great tools and automation do not remove the need for someone present when things go wrong in the real world. Whether it’s a screen not working, a desk setup needing a cable, or an offsite that needs AV equipment tested in advance, you ensure things are ready. Your presence and support will help everyone at Cloudsmith work better, feel supported, and focus on what they do best.

Location and Work Environment

• This is an in-person role based in Belfast city centre.

• Quarterly attendance will be required on location to support team events and offsites.

Benefits

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully equipped office space that’s open 24/7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.


The Final Word

We're looking for someone who combines strong technical ability with a personable, hands-on attitude — someone who thrives in a fast-growing environment and isn’t afraid of ambiguity and willing to roll up their sleeves. We need the kind of person who can troubleshoot with confidence, communicate with care and clarity. Cloudsmith is building the backbone of the world’s software supply chain, and we need people who are excited to get their hands dirty helping us scale it. If you’re passionate about helping shape something fundamental and lasting in the software industry — from today through IPO and beyond — we’d love to hear from you.

Department

Operations

Locations

Belfast, UK

Remote Status

On-site

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