About Creatify

Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.

In just 18 months, we’ve surpassed $10 million in ARR, serving over 1.5 million users across 10,000+ teams. Leading brands—including Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes.

We have raised $23M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company, TechCrunch, Bloomberg TV, and our recognition as one of IVP Enterprise AI 55 in 2024.

Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI.

About the Role:

In this role, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Your primary goal will be to maintain positive relationships with our customers and ensure their needs are met promptly and efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Resolve customer complaints and issues by identifying problems, troubleshooting, and providing appropriate solutions.

• Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.

• Process customer orders, returns, and exchanges accurately.

• Document customer interactions, feedback, and issues in the customer service database.

• Collaborate with other departments to address customer needs and improve overall service quality.

• Follow up with customers to ensure their concerns have been resolved satisfactorily.

• Stay updated on company policies, procedures, and promotions.

Qualifications:

• 1 year experience in customer service, preferably with call center/BPO, or direct message support experience.

• Experience in technical support.

• You must have a laptop or desktop and a reliable internet connection.

• Proficient in handling complaints, mitigating issues, upselling products, and effectively communicating issues to the right personnel.

• Adept at de-escalating tense situations to ensure positive and constructive customer interaction.

• Knowledgeable with Intercom, demonstrating proficiency in utilizing this platform for customer engagement and support.

• Excellent communication skills, both verbal and written, with the ability to communicate effectively across various levels of the organization.

• Strong problem-solving skills and the ability to think critically to resolve customer issues promptly.

• Ability to work independently with minimal supervision as well as part of a team.

• High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus.

• Fluent in English; proficiency in additional languages is a plus.

• Capability to mentor and train new or less experienced customer service personnel, sharing knowledge, skills, and best practices.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.