ROLE OVERVIEW

As a Salesforce Project Manager (Individual contributor) , you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer first mindset.

This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

RESPONSIBILITIES

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.

• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.

• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.

• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.

• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.

• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.

• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles

• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including CPQ,Revenue Cloud,Marketing,Tableau,ITSM.

• Timezone flexibility : Timezone flexibility to ensure comprehensive support and alignment with global customer needs

SKILLS — MUST HAVE

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects

• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds

• Experience managing Salesforce related migration projects where Salesforce platform/clouds are either the source or the target for migration.

• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required)

• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives

• Salesforce Certifications (any one):

  • Sales Cloud Consultant , Service Cloud Consultant, Experience Cloud Consultant

• Project / Agile Management Certification (any one):

  • PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM

• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace

• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset

• Willingness to travel on a need basis

PREFERRED SKILLS — GOOD TO HAVE

• Experience delivering Salesforce projects in CPQ domain (Salesforce CPQ, Revenue Cloud Advanced, Industry CPQ) or Life Sciences domain(s)

• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms

• Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects