Qualified Success Architect - Global SMB Team
IT
Georgia, USA · Remote
Posted on Oct 8, 2026
What You Will Be Doing:
- Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
- Manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality
- Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
- Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
- Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
- Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
- Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
- Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
- Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
- Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
- Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
- Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
- Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
- Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams
- 3-5 years of SMB/Mid Market/Enterprise software experience
- Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements
- Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Deep working knowledge of Salesforce CRM
- Working knowledge of marketing automation systems
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions