Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. ​

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

The Experience

Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day.

What You'll Actually Be Doing

• Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to root cause analyses.
• Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
• Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and game day exercises.
• Partner with and mentor teammates to stay current on industry technology and drive team development.

You're Our Person If...

• You have experience in enterprise-scale internet service engineering or support, with strong command line interface (CLI) knowledge of Unix variants, including Red Hat Enterprise Linux.
• You have expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• You have demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
• You're proficient writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Even Better If...

• You have experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• You have hands-on experience supporting and managing Kubernetes-based applications and services.
• You hold certifications in Linux+, Red Hat, or AWS.
• You're familiar with Agile processes and DevOps practices.

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