Role Overview

The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer's use cases.

Key Responsibilities:

Technical Assessment & Advisory

• Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities
• Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices
• Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk
• Surface product-specific blockers and provide technical status updates during daily Triage Standup meetings

Hands-On Technical Remediation

• Perform hands-on technical stabilization and reconfiguration of AFLS4CE components
• Conduct root cause analysis of product configuration failures and document findings
• Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns
• Conduct code reviews on AFLS-specific customizations; identify and resolve deviations from product standards

Go-Live Validation & Documentation

• Validate go-live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go-live
• Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library
• Validate performance and behavior of agentic capabilities embedded in CRM

Bench Activities

• Support triage and scoping for incoming high-risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing
• Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick-start configuration guides
• Contribute to the AFLS product feedback register, documenting field-observed feature gaps, bugs, and mobile sync issues for Product Management
• Support partner enablement sessions and certification curriculum as a product configuration expert
• Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps

Qualifications:

Required

• 10+ years architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review experience
• Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite
• Strong root-cause analysis skills and experience stabilizing at-risk technical implementations
• Salesforce Certified Administrator required

Preferred

• Salesforce Certified Technical Architect (CTA) or Application Architect credential
• Experience coaching SI partners on OOTB implementation patterns
• Familiarity with agentic/AI capability validation within CRM